The second-hand marketplace Users Express Displeasure About Sizing Updates
Shoppers are voicing their frustration after an update resulted in listings displaying inaccurate size information.
The popular resale platform has altered its measurement guidelines for women's and children's garments failing to inform all shoppers about the modification.
Digital Channels Response
Many shoppers and sellers are posting online claiming that product pages now present an altered size classification than originally posted due to the recalibration.
The company said the revised method more closely matches other platforms.
It has advised users to examine their items and manually change the size when needed, which has left users frustrated.
Size Classification Updates
Before the change, the sizes had both one number and one letter, like S/8 or M/10.
The updated approach includes a letter and a range for example S/UK 8-10.
With some products, the measurements have been reclassified - such as a large size was previously a 12 but is now a UK 16-18.
User Experiences
A fashion influencer, who creates plus-size fashion videos, said the change "makes both selling and buying harder".
"Few clothing companies classify XL as 20-22," the way the service now categorizes.
Stephanie Gallen, located in Scotland, said garments she listed featuring size 14 markings were displaying on the service as size 20–22.
"If buyers measuring 20-22 acquire them they may become frustrated," she said.
Required Changes
Another shopper, from Derby, stated she felt frustrated because the modification necessitated personal updates the measurements for "each individual item".
"Personally, this is quite irritating, because of my ongoing medical condition and platform income has been essential for me since losing part of my income," she said.
Service Background
The platform boasts over 100 million users, with 18 million British users.
It has become a favored option to second-hand platforms like eBay and Depop.
This isn't the first time that an unexpected update to the app has proved unpopular: last year, the service retracted a modification to its shipping options due to shopper criticism.
